FAQ



  • How does my team request service?

    Service Desk is provided to answer your questions through phone or email. Our dispatch team verifies the requests and assigns your tickets to our awesome team of service desk engineers.

  • How Long will my repair take?

    We repair most faults within 1 day; we also offer an instant priority service (subject to availability of parts if needed).

  • How qualified are your technicians?

    Our technicians having a minimum of 3 years computer repair & support experience and carry a variety of industry certifications from CompTIA, Microsoft, and Cisco.

  • What if our network is already working fine?

    Most networks that we encounter are actually far from healthy, although the client often doesn’t realize it.

    There is a lot that can be done, from installing patches to verifying and improving security to replacing outdated hardware that will improve the average network.

  • What happens if we try out your service but find that we don’t like it?

    We’re confident that you’ll not just like it, you’ll love it. That’s why we offer month-to-month contracts. Once you’re with us, you’ll never want to leave.